Thank you for choosing TrustMate as a secure and fast way to conduct business transactions while limiting financial risks. By using and creating a TrustMate Escrow account you are agreeing to all of our terms and conditions with or without limitations or exemptions, to be determined solely by the creators of TrustMate Escrow. The terms and conditions stated in this agreement are binding and relate to all escrow transactions and the management of those escrow transactions and services regardless of time and or location. These terms and conditions contain the following obligations on your (the user’s) part:
TrustMate Escrow is a service based on secure financial transactions conducted via the internet and/or our TrustMate Escrow App. TrustMate Escrow will facilitate financial transactions between individuals, under the guidelines of typical escrow agents in regard to all transactions. TrustMate Escrow will act as the “middle man” OR impartial third-party in terms of making sure that all financial deals for business are held until the business transaction is complete and satisfied by both parties.
When TrustMate user “A” makes a financial offer to purchase a particular property from TrustMate user “B”, both parties will create their secure business transaction using our TrustMate Escrow App. The offer from TrustMate user “A” will be sent to TrustMate user “B” using their respective TrustMate digital accounts. Once the price of the property is agreed upon and accepted between TrustMate user “A” and “B”, TrustMate user “A” will place the agreed amount of money into a TrustMate Escrow Account where it will be held impartially by TrustMate Escrow until the business transaction is completed by both parties. Once the transaction is completed, meaning, the property is taken control of and in the possession of TrustMate user “A”, and TrustMate user “B” is satisfied with the transaction that includes legal paperwork, etc.., then both parties must log on to their TrustMate Escrow Account to complete the transaction instructions in order for the money to be released from the TrustMate Escrow Impartial Account where the money is being held securely. If the requirements of a legal and complete transaction are not met, the money will not and cannot be released to the seller or the buyer, but will remain on hold until proper documentation is provided to indicate completion of transaction or cancelation of transaction. Once all legal and proper documentation is uploaded or provided and both the seller and buyer indicate such using our TrustMate Escrow App, the money in escrow will be released to the respective user. Please note, there will be a minimum non-refundable transaction fee charged to each TrustMate Account user once a “negotiable transaction” is created between two users. All completed transactions using TrustMate Escrow Services will be charged an additional standard non-refundable fulfillment fee.
What is a TrustMate Escrow Account:
** A TrustMate Escrow Account is a secure account the buyer/seller sets up using our app or website to create a financial agreement for purchasing property, goods, or services. TrustMate Escrow, as the third party, will retain and regulate all funds deposited, regulate payments when a purchase or sale is arranged between two parties, and ensure that all transactions are secure, by maintaining the funds in an impartial secure escrow account until all legal paperwork is completed to each party’s satisfaction, and property is exchanged and secure, before any funds are distributed. **
SERVICE LIMITS & LIABILITIES:
TrustMate Escrow Services shall not be used for purposes other than lawful legitimate transactions. Using TrustMate Escrow Services for unlawful transactions will result in the forfeiture of all deposited funds on user’s account without limitations. Lawful regulations will be determined according to state and local governments associated with use; therefore state and federal laws may limit use according to regulations.
TrustMate Escrow Services prohibits the use of its services that would be considered illegal. Any material transactions that are considered to contain items that are corrupt, obscene, firearms, illegal substances, intellectual or real property of others, copyright infringement, controlled substances, human trafficking, bribery, stolen goods, forged documents or any kind, misrepresentation of material goods, 419 scams, bank fraud, promissory notes of tender directly or indirectly that involve entities or individuals. TrustMate Escrow can and will determine in its sole discretion to close and cancel all accounts if suspected of fraud for any reason, and can refuse services without explanation if account results in unauthorized use, which is a violation of our terms and conditions agreement.
TrustMate Escrow is not responsible for any illegal activities by users of its services. By signing up for a TrustMate Escrow Account, users automatically agree to release TrustMate Escrow from all legal responsibility regarding transactions conducted on its website and or its App. TrustMate Escrow advises all users to be vigilant when conducting business that involves the exchange of money, real property, or services. If an offer sounds too good to be true, it is in the users best interest to make sure all documentation is true and legal before completing a transaction. TrustMate Escrow is not responsible for making sure that people or entities are legitimate, this is the sole responsibility of the user.
PAYMENT ACCEPTANCE AND REJECTION:
All payments are subject to local and international Banking Regulations. Due to banking regulations, the acceptance and rejection of all payments made using TrustMate Escrow are determined by your respective banking institution, and all applicable laws apply. If a transaction is not completed as a result of your banking institutions regulations regarding debit cards, credit cards, bank account, electronic funds transfer regulations; TrustMate Escrow is not responsible. Please note that TrustMate Escrow is regulated in conjunction with other financial institutions for all intents and purposes of transacting the transference of money in a secure and legitimate method. These rules and regulations are subject to change with and without notice.
TrustMate Escrow may be integrated or linked with other third-party affiliates and financial institutions. By creating a TrustMate Escrow account and agreeing to our terms and conditions, the user agrees to the conditions that some personal information and data may be shared or transferred to those financial institutions in order to facilitate and conduct financial transactions on their behalf. The user warrants and represents that all user information provided is complete, true, and accurate, and certify that you, as the user have, the unlimited authority to authorize all such transactions.
TrustMate Escrow, as a digital application, requires all sellers/buyers to designate the account or accounts for which all payments will be withdrawn or deposited. It is understood and agreed by each TrustMate Escrow user that they have authorized TrustMate Escrow as their financial agent in order to transfer monies on their behalf between seller and buyer designated accounts for the sole purpose of conducting business.
All information concerning financial deposits, withdrawals and exchanges will be stored and accessible via the user’s TrustMate Escrow Account. All users of TrustMate Escrow will rely in part upon the user’s chosen banking institution which is responsible for supplying buyer and seller with confirmation numbers regarding funds delivery/receipt, tracking, and all reference numbers associated with each transaction.
TrustMate Escrow will also provide tracking and confirmation and or cancelation reference numbers for all transactions associated with TrustMate Escrow Services. Both buyers and sellers give TrustMate Escrow exclusive permission to act as its agent for all financial communications regarding financial transactions initiated using TrustMate Escrow Services. If a financial transaction/deal is canceled by either (buyer/seller) TrustMate users, both parties, must submit a cancelation notice using the method designated by TrustMate within 5 business days (Monday – Friday) in order to have funds returned (minus all automatic and initial TrustMate Escrow fees). TrustMate Escrow will return or deliver funds to respective buyers/sellers upon receipt of cancelation notice within 5 Business Days; dependent upon both parties agreed to cancel the transaction. If transactions are completed, TrustMate Escrow will deposit funds into the user’s designated accounts within 24 hours of each completed transaction. Once a transaction is completed, there is no recourse for refunds. Once cancelations have been initiated and completed, there is no recourse for payments, a new transaction must be initiated. Transaction completions and cancelations are the sole responsibility of the user. All money paid/received will be transferred in the currency determined by location, financial institution, and TrustMate Escrow at their discretion.
Buyers and Sellers can remit all funds via wire transfer, credit cards, debit cards, and bank charge cards. No personal checks/cheques are accepted. Buyers and Sellers authorize TrustMate Escrow and or its agents to debit or initiate credited funds as applicable. Users agree that all wire transfers must go into the impartial holding account designated by TrustMate Escrow before any buyer/seller transaction can take place. The TrustMate Impartial Holding Account may or may not be an interest baring account, however, all interest earned will be the property of TrustMate for the purpose of securing buyer/seller money in a secure account. No interest nor TrustMate Escrow fees are refundable, and all fees must be paid in advance. All amounts deposited with TrustMate Escrow must cover the user’s business transaction amount plus all TrustMate Escrow transaction/initiation fees in advance.
It is the TrustMate Escrow user’s (buyer/seller) sole obligation to notify TrustMate Escrow via its website or App account of receipt or non-receipt of all funds and or property/merchandise. There is a 24 hour inspection/exchange period for all real property. Once TrustMate Escrow receives notice of approval from both parties, TrustMate Escrow will then transfer/release agreed upon payment to seller from buyer. If transaction is not approved by both parties as designated in TrustMate Escrow contract between both users, TrustMate Escrow is authorized to remit the funds held in escrow, to the depositing party/user within 48 hours. If agreement is not finalized and is rejected, funds will be minus the fees charged by TrustMate Escrow or the user’s financial institutions.
TRUSTMATE ESCROW OBLIGATIONS:
As the trusted impartial broker between TrustMate Escrow users, TrustMate Escrow will keep and maintain all business transactions, authorizations, credits, transaction initiations, cancelations, and bank account approvals on file for a total of no longer than 12 months after finalization date. All user’s financial information and transaction records will be accessible via our website/App for a total of no longer than 12 months or for the duration of the active account. User information and transactions will be downloadable and printable for the user for a total of 12 months.
TrustMate Escrow has the express duty and obligation to hold and secure users (buyers/sellers) funding money in a secure impartial bank account during business negotiations according to its terms and conditions set forth in the TrustMate Escrow user agreement associated with creating a TrustMate Escrow User Account. TrustMate Escrow is not and will not be liable under any circumstance for any willful or unlawful misconduct of any user. TrustMate Escrow is not responsible for any real property and or funds lost due to user negotiations associated with using our services. All services, funding, and transactions conducted using TrustMate Escrow will be verified using the respective users financial institutions digital verification system. All user conflicts will be handled and resolved using common banking and financial institution methods and negotiations at the sole discretion of TrustMate Escrow. As a TrustMate Escrow user, an account holder can be assured that no money will be released from the impartial escrow account without the explicit permission and consent of the depositor. If there is a conflict regarding funding release, the user must notify TrustMate Escrow immediately. TrustMate Escrow is not responsible for any conflicts between two users, however, TrustMate Escrow will hold funding until both parties to the conflict have indicated an amicable resolution by longing into their TrustMate Escrow and following the conflict resolution prompts and or links provided.
If for any reason a transaction cannot be completed, TrustMate Escrow will notify each user via our website or App of the cancelation. In order for a transaction to be completed, both users must click on the “Agree” link button when prompted by the site or App. Failing to click “Agree” will either place the transaction on hold or cancel the transaction completely. If both users click on the “Agree” button, the transaction will go through, be funded, and be completed as indicated in the negotiated agreement. Once a transaction is completed and funded, there cannot be a cancelation or refund. User is responsible for making sure that all terms and conditions are met to their own standards before clicking the “Agree” button. TrustMate Escrow is not responsible or liable for any user mistakenly clicking on the “Agree” button. All transactions are secure and final.
All questions or concerns regarding TrustMate Escrow Services should be directed to a TrustMate Escrow customer service representative by contacting our contact number or email provided. You can also contact TrustMate Escrow via our website or App using our contact form. If you notice any kind of error to your account please contact us immediately. It is the user’s sole responsibility to make sure that all of their banking and TrustMate Escrow account information is secure. We advice users to not share their TrustMate Escrow information with other people to avoid mistakes or fraud from happening. It is the user’s responsibility to keep all passcodes and passwords associated with their TrustMate Escrow account in a safe and secure place.
For further information on cancellations please refer to our FAQ’s at https://trustmateescrow.com/faq
TrustMate Escrow will provide each user with a secure digital identification code. By creating an account, the user agrees to accept and use the secure digital identification codes provided to them by TrustMate Escrow, which will serve as a means to verify the user as an authorized user for the account. Each user also agrees that the secure digital identification code is also their sole electronic signature that can be used to authorize the transfer and funding of money to and from their respective banking accounts for the purpose of business.
TrustMate Escrow uses “SSL” a multi-layer system as a protocol of the highest security measure to ensure that all personal and financial information is secure and encrypted, with protected authentication and integration. User information cannot be viewed or used by unauthorized persons or electronic robots. As part of user agreement and security, TrustMate Escrow and you (user) agree not to share your passwords or login information with others. TrustMate Escrow is not liable or responsible for any breach in this process or agreement.
Escrow Fee Commission:
User pays escrow commission percentages by default and is not refundable unless the conditions of 24 hours free grace period applies. Please refer to our FAQ’s at https://trustmateescrow.com/faq
Although TrustMate Escrow is a secure and trusted financial service, each user is responsible for their own account and the risk that goes with creating an account to exchange money, goods, real property, or services. All services are provided as an “as available or as is” basis. TrustMate Escrow provides no guarantees or warranties but will conduct its business as promised in the terms and conditions for use as a provider of a financial escrow account and monitored transactions to help eradicate loss of funds, by providing a secure way to transact business by limiting user risk. TrustMate Escrow cannot guarantee that the website or App will not experience some marginal errors or downtime. TrustMate Escrow will do its very best to make sure that all functions of the website/app are functioning at all times and to the best of our ability. TrustMate is not liable or responsible for any digital or electronic errors or delays associated with the use of our services or for the use of your financial banking institution services.
User acknowledges and agrees that TrustMate Escrow will not assume any responsibility or liability for any intellectual property, rights, material, endorsements or use that may result in or indicate user or third part crime or fraud. TrustMate Escrow is not responsible or liable for any natural disasters, riots, war, terrorism, unauthorized use or failure of accounts, or hacking by bots or third-party interruptions and telecommunications.
User agrees to release TrustMate Escrow and its affiliates from all liabilities and responsibilities regarding financial transactions. TrustMate Escrow has the sole right and discretion to cancel, suspend, terminate, or delete user accounts without notice. User is responsible for all account transactions and activity, and all service fees associated with their account transactions. User agrees that TrustMate Escrow cannot be sued or forced into arbitration or held liable in association with any financial matters created using their services.
User accounts cannot be transferred.
User agrees to be responsible for all transactions, errors, damages, attorney fees, court costs, and all other expenses as they relate to their TrustMate Escrow user account. User agrees to all terms and conditions that are subject to change on the TrustMate Escrow website/app.
User agrees to submit to conflict resolution with TrustMate Escrow, set forth by TrustMate Escrow, in the even there is a claim, question, dispute, disagreement that relates to a transaction. All disputes will be resolved at the sole discretion and determination of TrustMate Escrow.
All users must agree to all terms and conditions before creating a TrustMate Escrow account. In order for a TrustMate Account to be approved, all terms and conditions must be agreed to.
TrustMate Escrow users agree that their personal and banking information is collected and held in order to provide customer support, services, products, and banking transactions. Personal data is never sold, but may be used and shared with third parties for banking transaction purposes.
FORMS OF PAYMENT ACCEPTED:
Online Bank Transfer
Bank Debit/ATM card
Buyers & Sellers Are Protected
Money Is Placed In A Secure Escrow Account
All Transactions Are Verified Before Funds Are Released
All Sales Are Safeguarded Against Fraud By Placing Funds In A Secure Account
All Funds Are Safe Until Goods/Property or Services Are Delivered
TrustMate Escrow will not fund any transaction that appears to be fraudulent
TrustMate Escrow only charges a minimal fee
Still, have any questions? Please message us at [email protected]